Customers Bank Mortgage Lending & HMDA Data, 2018
In 2018, Customers Bank of Phoenixville, PA reported 2,308 mortgage applications totaling $1.0 billion, up 93% from 2017. The average application was for $444,445, and applicants reported an average income of $84,058. 21% of its applications resulted in an originated loan and 3% were denied. Its largest markets were Cleveland-Elyria, OH (608), New York-Jersey City-White Plains, NY-NJ (313) and Reading, PA (284) (applications in parentheses).
| Mortgage Company & Address | Customers Bank 99 Bridge Street Phoenixville, PA 19460 Tel #: available with data download |
| Federal Regulator | * available with data download |
| Years | 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 |
| Total Number of Mortgage Applications | 2,308 |
| Total Mortgage Loan Application Amount | $1,025,780,000 |
| Average Mortgage Loan Application Amount | $444,445 |
| Highest Mortgage Loan Application Amount | $53,005,000 |
| Average Applicant Income | $84,058 |
| Highest Applicant Income | $9,000,000 |
About this data: figures come from the Home Mortgage Disclosure Act (HMDA) records Customers Bank filed with the FFIEC and count every application it reported (approved, denied, withdrawn or purchased), not just closed loans. Applications reported at $100 million or more are left out of these totals.
| County | Total Number of Mortgage Loan Applications | Total Dollar Amount of Mortgage Loans Applications | Average Mortgage Loan Application Amount | Average Applicant Income |
|---|---|---|---|---|
| Berks, Pennsylvania | 284 | $ 28,840,000 | $ 101,549 | $ 81,000 |
| Cuyahoga, Ohio | 268 | $ 54,850,000 | $ 204,664 | $ 0 |
| Philadelphia, Pennsylvania | 218 | $ 53,170,000 | $ 243,899 | $ 45,000 |
| Franklin, Ohio | 148 | $ 31,650,000 | $ 213,851 | $ 0 |
| Queens, New York | 123 | $ 56,515,000 | $ 459,471 | $ 0 |
| Lorain, Ohio | 100 | $ 20,640,000 | $ 206,400 | $ 0 |
| Medina, Ohio | 100 | $ 20,350,000 | $ 203,500 | $ 0 |
| Summit, Ohio | 94 | $ 19,230,000 | $ 204,574 | $ 0 |
| Lake, Ohio | 87 | $ 17,695,000 | $ 203,390 | $ 0 |
| Hamilton, Ohio | 77 | $ 16,065,000 | $ 208,636 | $ 0 |
| Richmond, New York | 66 | $ 32,440,000 | $ 491,515 | $ 0 |
| Delaware, Ohio | 65 | $ 14,825,000 | $ 228,076 | $ 0 |
| Kings, New York | 55 | $ 99,525,000 | $ 1,809,545 | $ 0 |
| Geauga, Ohio | 53 | $ 11,565,000 | $ 218,207 | $ 0 |
| Butler, Ohio | 34 | $ 7,590,000 | $ 223,235 | $ 0 |
| Warren, Ohio | 32 | $ 6,770,000 | $ 211,562 | $ 0 |
| Bronx, New York | 31 | $ 134,255,000 | $ 4,330,806 | $ 63,000 |
| Portage, Ohio | 30 | $ 6,050,000 | $ 201,666 | $ 0 |
| Delaware, Pennsylvania | 27 | $ 4,435,000 | $ 164,259 | $ 64,000 |
| Clermont, Ohio | 25 | $ 5,655,000 | $ 226,200 | $ 0 |
| Montgomery, Pennsylvania | 23 | $ 6,205,000 | $ 269,782 | $ 99,000 |
| Pinellas, Florida | 18 | $ 4,040,000 | $ 224,444 | $ 0 |
| Palm Beach, Florida | 17 | $ 3,585,000 | $ 210,882 | $ 0 |
| Union, Ohio | 16 | $ 3,760,000 | $ 235,000 | $ 0 |
| Fairfield, Ohio | 15 | $ 3,255,000 | $ 217,000 | $ 0 |
| Lee, Florida | 14 | $ 2,940,000 | $ 210,000 | $ 0 |
| Licking, Ohio | 14 | $ 3,030,000 | $ 216,428 | $ 0 |
| Sarasota, Florida | 13 | $ 2,635,000 | $ 202,692 | $ 0 |
| Mercer, New Jersey | 13 | $ 965,000 | $ 74,230 | $ 42,000 |
| Bucks, Pennsylvania | 13 | $ 16,715,000 | $ 1,285,769 | $ 287,000 |
| Chester, Pennsylvania | 13 | $ 5,935,000 | $ 456,538 | $ 154,000 |
| Essex, New Jersey | 12 | $ 43,850,000 | $ 3,654,166 | $ 0 |
| Boone, Kentucky | 11 | $ 2,205,000 | $ 200,454 | $ 0 |
| Hillsborough, Florida | 10 | $ 2,720,000 | $ 272,000 | $ 0 |
| Stark, Ohio | 10 | $ 1,900,000 | $ 190,000 | $ 0 |
| New York, New York | 9 | $ 28,395,000 | $ 3,155,000 | $ 696,000 |
| Nassau, New York | 8 | $ 21,700,000 | $ 2,712,500 | $ 0 |
| Westchester, New York | 8 | $ 2,130,000 | $ 266,250 | $ 0 |
| Kenton, Kentucky | 7 | $ 1,605,000 | $ 229,285 | $ 0 |
| Burlington, New Jersey | 7 | $ 4,145,000 | $ 592,142 | $ 64,000 |
| Hudson, New Jersey | 7 | $ 17,185,000 | $ 2,455,000 | $ 0 |
| Middlesex, New Jersey | 6 | $ 1,710,000 | $ 285,000 | $ 148,000 |
| Collier, Florida | 5 | $ 965,000 | $ 193,000 | $ 0 |
| Miami-Dade, Florida | 5 | $ 1,255,000 | $ 251,000 | $ 0 |
| Campbell, Kentucky | 5 | $ 885,000 | $ 177,000 | $ 0 |
| Barnstable, Massachusetts | 5 | $ 1,475,000 | $ 295,000 | $ 0 |
| Suffolk, New York | 5 | $ 2,065,000 | $ 413,000 | $ 0 |
| Broward, Florida | 4 | $ 940,000 | $ 235,000 | $ 0 |
| Atlantic, New Jersey | 4 | $ 1,840,000 | $ 460,000 | $ 186,000 |
| Camden, New Jersey | 4 | $ 4,990,000 | $ 1,247,500 | $ 34,000 |
| Passaic, New Jersey | 4 | $ 3,790,000 | $ 947,500 | $ 0 |
| Union, New Jersey | 4 | $ 14,020,000 | $ 3,505,000 | $ 0 |
| Ashtabula, Ohio | 4 | $ 690,000 | $ 172,500 | $ 0 |
| Greene, Ohio | 4 | $ 810,000 | $ 202,500 | $ 0 |
| Montgomery, Ohio | 4 | $ 900,000 | $ 225,000 | $ 0 |
| Wayne, Ohio | 4 | $ 810,000 | $ 202,500 | $ 0 |
| Northampton, Pennsylvania | 4 | $ 740,000 | $ 185,000 | $ 76,000 |
| Pasco, Florida | 3 | $ 525,000 | $ 175,000 | $ 0 |
| Pickaway, Ohio | 3 | $ 615,000 | $ 205,000 | $ 0 |
| Lehigh, Pennsylvania | 3 | $ 14,565,000 | $ 4,855,000 | $ 0 |
| Hartford, Connecticut | 2 | $ 30,060,000 | $ 15,030,000 | $ 0 |
| Manatee, Florida | 2 | $ 370,000 | $ 185,000 | $ 0 |
| Orange, Florida | 2 | $ 450,000 | $ 225,000 | $ 0 |
| Monmouth, New Jersey | 2 | $ 880,000 | $ 440,000 | $ 168,000 |
| Erie, Ohio | 2 | $ 320,000 | $ 160,000 | $ 0 |
| Lucas, Ohio | 2 | $ 320,000 | $ 160,000 | $ 0 |
| Madison, Ohio | 2 | $ 490,000 | $ 245,000 | $ 0 |
| Dauphin, Pennsylvania | 2 | $ 100,000 | $ 50,000 | $ 43,000 |
| Northumberland, Pennsylvania | 2 | $ 220,000 | $ 110,000 | $ 57,000 |
| Fairfield, Connecticut | 1 | $ 665,000 | $ 665,000 | $ 0 |
| New Haven, Connecticut | 1 | $ 865,000 | $ 865,000 | $ 0 |
| District of Columbia, District Of Columbia | 1 | $ 30,455,000 | $ 30,455,000 | $ 0 |
| Charlotte, Florida | 1 | $ 165,000 | $ 165,000 | $ 0 |
| Decatur, Indiana | 1 | $ 175,000 | $ 175,000 | $ 0 |
| Miami, Indiana | 1 | $ 175,000 | $ 175,000 | $ 0 |
| Cecil, Maryland | 1 | $ 16,675,000 | $ 16,675,000 | $ 0 |
| Bristol, Massachusetts | 1 | $ 52,005,000 | $ 52,005,000 | $ 0 |
| Worcester, Massachusetts | 1 | $ 315,000 | $ 315,000 | $ 0 |
| Bergen, New Jersey | 1 | $ 355,000 | $ 355,000 | $ 0 |
| Cape May, New Jersey | 1 | $ 175,000 | $ 175,000 | $ 124,000 |
| Cumberland, New Jersey | 1 | $ 245,000 | $ 245,000 | $ 116,000 |
| Morris, New Jersey | 1 | $ 3,075,000 | $ 3,075,000 | $ 0 |
| Ocean, New Jersey | 1 | $ 545,000 | $ 545,000 | $ 175,000 |
| Salem, New Jersey | 1 | $ 125,000 | $ 125,000 | $ 96,000 |
| Somerset, New Jersey | 1 | $ 355,000 | $ 355,000 | $ 0 |
| Erie, New York | 1 | $ 125,000 | $ 125,000 | $ 0 |
| Schenectady, New York | 1 | $ 195,000 | $ 195,000 | $ 0 |
| Auglaize, Ohio | 1 | $ 255,000 | $ 255,000 | $ 0 |
| Knox, Ohio | 1 | $ 255,000 | $ 255,000 | $ 0 |
| Marion, Ohio | 1 | $ 305,000 | $ 305,000 | $ 0 |
| Ottawa, Ohio | 1 | $ 225,000 | $ 225,000 | $ 0 |
| Perry, Ohio | 1 | $ 235,000 | $ 235,000 | $ 0 |
| Scioto, Ohio | 1 | $ 225,000 | $ 225,000 | $ 0 |
| Providence, Rhode Island | 1 | $ 8,405,000 | $ 8,405,000 | $ 0 |
| Washington, Rhode Island | 1 | $ 235,000 | $ 235,000 | $ 88,000 |
| Loudoun, Virginia | 1 | $ 175,000 | $ 175,000 | $ 0 |
Mortgage Loan Application Detail Totals for Customers Bank in 2018
Loan Purpose |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Not Applicable | 1,379 | $314,805,000 | $228,000 | $14,055,000 | $0 | $0 |
| Home Purchase | 775 | $266,465,000 | $343,000 | $30,455,000 | $72,000 | $9,000,000 |
| Cash-out Refinancing | 116 | $405,390,000 | $3,494,000 | $53,005,000 | $154,000 | $558,000 |
| Refinancing | 35 | $38,915,000 | $1,111,000 | $8,405,000 | $113,000 | $264,000 |
| Home Improvement | 3 | $205,000 | $68,000 | $135,000 | $157,000 | $159,000 |
| Other Purpose | 0 | $0 | $0 | $0 | $0 | $0 |
Applicant Race |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Not applicable | 1,817 | $952,945,000 | $524,000 | $53,005,000 | $0 | $0 |
| Hispanic | 324 | $28,970,000 | $89,000 | $525,000 | $37,000 | $236,000 |
| White | 93 | $31,335,000 | $336,000 | $8,405,000 | $250,000 | $9,000,000 |
| Black or African American | 59 | $8,845,000 | $149,000 | $805,000 | $48,000 | $175,000 |
| Asian | 14 | $3,610,000 | $257,000 | $535,000 | $63,000 | $113,000 |
| American Indian or Alaskan Native | 1 | $75,000 | $75,000 | $75,000 | $101,000 | $101,000 |
| Native Hawaiian or Other Pacific Islander | 0 | $0 | $0 | $0 | $0 | $0 |
| Not Provided | 0 | $0 | $0 | $0 | $0 | $0 |
Loan Type |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Conventional (any loan other than FHA, VA, FSA, or RHS loans) | 2,075 | $1,002,025,000 | $482,000 | $53,005,000 | $109,000 | $9,000,000 |
| FHA-insured (Federal Housing Administration) | 227 | $22,425,000 | $98,000 | $345,000 | $39,000 | $236,000 |
| VA-guaranteed (Veterans Administration) | 4 | $1,110,000 | $277,000 | $495,000 | $125,000 | $314,000 |
| FSA/RHS (Farm Service Agency or Rural Housing Service) | 2 | $220,000 | $110,000 | $125,000 | $57,000 | $57,000 |
Outcome |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Loan Purchased By The Institution | 1,646 | $371,800,000 | $225,000 | $905,000 | $0 | $0 |
| Loan Originated | 496 | $489,760,000 | $987,000 | $53,005,000 | $80,000 | $9,000,000 |
| Application Denied By Financial Institution | 71 | $38,825,000 | $546,000 | $6,505,000 | $60,000 | $696,000 |
| Application Withdrawn By Applicant | 46 | $25,300,000 | $550,000 | $9,605,000 | $45,000 | $120,000 |
| Application Approved But Not Accepted | 32 | $97,350,000 | $3,042,000 | $31,915,000 | $73,000 | $408,000 |
| File Closed For Incompleteness | 12 | $2,170,000 | $180,000 | $385,000 | $115,000 | $592,000 |
| Preapproval Denied by Financial Institution | 4 | $480,000 | $120,000 | $165,000 | $24,000 | $35,000 |
| Preapproval Approved but not Accepted | 1 | $95,000 | $95,000 | $95,000 | $27,000 | $27,000 |
Denial Reason |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Not applicable | 2,233 | $986,475,000 | $441,000 | $53,005,000 | $77,000 | $9,000,000 |
| Debt-To-Income Ratio | 30 | $6,810,000 | $227,000 | $905,000 | $39,000 | $101,000 |
| Credit History | 10 | $4,970,000 | $497,000 | $2,805,000 | $69,000 | $113,000 |
| Other | 9 | $5,895,000 | $655,000 | $3,605,000 | $29,000 | $73,000 |
| Unverifiable Information | 9 | $7,435,000 | $826,000 | $6,505,000 | $40,000 | $99,000 |
| Collateral | 8 | $9,970,000 | $1,246,000 | $3,505,000 | $178,000 | $696,000 |
| Employment History | 4 | $870,000 | $217,000 | $375,000 | $70,000 | $111,000 |
| Insufficient Cash (Downpayment, Closing Cost) | 4 | $3,300,000 | $825,000 | $2,955,000 | $29,000 | $42,000 |
| Credit Application Incomplete | 1 | $55,000 | $55,000 | $55,000 | $16,000 | $16,000 |
| Mortgage Insurance Denied | 0 | $0 | $0 | $0 | $0 | $0 |
Our comprehensive HMDA mortgage statistics provide invaluable insights into Customers Bank's 2018 lending activity. By analyzing detailed data on mortgage applications, total loan amounts, applicant incomes, loan purposes, and approval rates, industry professionals, researchers, and analysts can gain a clear understanding of this lender's role in the mortgage market.
This in-depth HMDA data allows real estate experts, financial analysts, and policymakers to track lending trends, evaluate borrower demographics,
and assess Customers Bank's mortgage approval patterns.
Utilize this powerful dataset to analyze market performance, compare lending practices, and make data-driven decisions in the ever-changing mortgage industry.
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