Customers Bank Mortgage Lending & HMDA Data, 2025
In 2025, Customers Bank of Reading, PA reported 396 mortgage applications totaling $655.0 million, up 3% from 2024. The average application was for $1,654,090, and applicants reported an average income of $232,166. 83% of its applications resulted in an originated loan and 4% were denied. Its largest markets were Reading, PA (130), Philadelphia, PA (128) and New York-Jersey City-White Plains, NY-NJ (70) (applications in parentheses).
| Mortgage Company & Address | Customers Bank 701 Reading Ave Reading, PA 19611 Tel #: available with data download |
| Federal Regulator | * available with data download |
| Years | 2025 2024 2023 2022 |
| Total Number of Mortgage Applications | 396 |
| Total Mortgage Loan Application Amount | $655,020,000 |
| Average Mortgage Loan Application Amount | $1,654,090 |
| Highest Mortgage Loan Application Amount | $64,005,000 |
| Average Applicant Income | $232,166 |
| Highest Applicant Income | $5,500,000 |
About this data: figures come from the Home Mortgage Disclosure Act (HMDA) records Customers Bank filed with the FFIEC and count every application it reported (approved, denied, withdrawn or purchased), not just closed loans. Applications reported at $100 million or more are left out of these totals.
Mortgage Loan Application Detail Totals for Customers Bank in 2025
Loan Purpose |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Home Purchase | 293 | $152,615,000 | $520,000 | $13,305,000 | $112,000 | $5,500,000 |
| Cash-out Refinancing | 42 | $218,010,000 | $5,190,000 | $48,005,000 | $592,000 | $4,246,000 |
| Refinancing | 41 | $278,695,000 | $6,797,000 | $64,005,000 | $598,000 | $1,275,000 |
| Other Purpose | 20 | $5,700,000 | $285,000 | $2,155,000 | $487,000 | $2,910,000 |
| Home Improvement | 0 | $0 | $0 | $0 | $0 | $0 |
| Not Applicable | 0 | $0 | $0 | $0 | $0 | $0 |
Applicant Race |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Hispanic | 251 | $47,895,000 | $190,000 | $565,000 | $58,000 | $184,000 |
| Not applicable | 80 | $545,190,000 | $6,814,000 | $64,005,000 | $0 | $0 |
| White | 42 | $54,690,000 | $1,302,000 | $10,005,000 | $880,000 | $5,500,000 |
| Black or African American | 20 | $5,090,000 | $254,000 | $485,000 | $89,000 | $170,000 |
| Asian | 2 | $1,280,000 | $640,000 | $905,000 | $290,000 | $399,000 |
| Not Provided | 1 | $875,000 | $875,000 | $875,000 | $250,000 | $250,000 |
| American Indian or Alaskan Native | 0 | $0 | $0 | $0 | $0 | $0 |
| Native Hawaiian or Other Pacific Islander | 0 | $0 | $0 | $0 | $0 | $0 |
Loan Type |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Conventional (any loan other than FHA, VA, FSA, or RHS loans) | 315 | $637,965,000 | $2,025,000 | $64,005,000 | $195,000 | $5,500,000 |
| FHA-insured (Federal Housing Administration) | 80 | $16,780,000 | $209,000 | $455,000 | $65,000 | $325,000 |
| VA-guaranteed (Veterans Administration) | 1 | $275,000 | $275,000 | $275,000 | $78,000 | $78,000 |
| FSA/RHS (Farm Service Agency or Rural Housing Service) | 0 | $0 | $0 | $0 | $0 | $0 |
Outcome |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Loan Originated | 328 | $558,200,000 | $1,701,000 | $64,005,000 | $159,000 | $4,246,000 |
| Application Withdrawn By Applicant | 29 | $70,895,000 | $2,444,000 | $31,005,000 | $96,000 | $399,000 |
| Application Denied By Financial Institution | 14 | $11,470,000 | $819,000 | $9,005,000 | $60,000 | $99,000 |
| Application Approved But Not Accepted | 9 | $1,435,000 | $159,000 | $245,000 | $54,000 | $74,000 |
| Preapproval Approved but not Accepted | 8 | $11,400,000 | $1,425,000 | $10,005,000 | $740,000 | $5,500,000 |
| File Closed For Incompleteness | 5 | $1,005,000 | $201,000 | $375,000 | $106,000 | $199,000 |
| Preapproval Denied by Financial Institution | 3 | $615,000 | $205,000 | $285,000 | $66,000 | $86,000 |
| Loan Purchased By The Institution | 0 | $0 | $0 | $0 | $0 | $0 |
Denial Reason |
Total Number of Mortgage Applications | Total Dollar Amount of Mortgage Loan Applications | Average Mortgage Loan Amount | Highest Mortgage Loan Amount | Average Applicant Income | Highest Applicant Income |
|---|---|---|---|---|---|---|
| Not applicable | 379 | $642,935,000 | $1,696,000 | $64,005,000 | $166,000 | $5,500,000 |
| Debt-To-Income Ratio | 5 | $955,000 | $191,000 | $305,000 | $58,000 | $99,000 |
| Insufficient Cash (Downpayment, Closing Cost) | 3 | $9,485,000 | $3,161,000 | $9,005,000 | $58,000 | $73,000 |
| Unverifiable Information | 3 | $655,000 | $218,000 | $285,000 | $76,000 | $86,000 |
| Other | 2 | $360,000 | $180,000 | $195,000 | $43,000 | $46,000 |
| Collateral | 2 | $360,000 | $180,000 | $185,000 | $68,000 | $90,000 |
| Employment History | 1 | $215,000 | $215,000 | $215,000 | $79,000 | $79,000 |
| Credit History | 1 | $55,000 | $55,000 | $55,000 | $49,000 | $49,000 |
| Credit Application Incomplete | 0 | $0 | $0 | $0 | $0 | $0 |
| Mortgage Insurance Denied | 0 | $0 | $0 | $0 | $0 | $0 |
Our comprehensive HMDA mortgage statistics provide invaluable insights into Customers Bank's 2025 lending activity. By analyzing detailed data on mortgage applications, total loan amounts, applicant incomes, loan purposes, and approval rates, industry professionals, researchers, and analysts can gain a clear understanding of this lender's role in the mortgage market.
This in-depth HMDA data allows real estate experts, financial analysts, and policymakers to track lending trends, evaluate borrower demographics,
and assess Customers Bank's mortgage approval patterns.
Utilize this powerful dataset to analyze market performance, compare lending practices, and make data-driven decisions in the ever-changing mortgage industry.
For a list of all lenders in Pennsylvania, download the full spreadsheet
with aggregated HMDA statistics today.
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